Refund policy

 

This policy reproduces Section 15 of the Everwow Terms of Service. Numbered section references refer to the full Terms.

15. Refund & Exchange Policy

15.1 Refund of Unactivated Vouchers (Within 14 Days)

You may request a refund of an Everwow voucher if both of the following are true at the time of your request:

  • The voucher has NOT been activated by the Recipient (see Section 8 for what activation means), AND

  • Your refund request is made within 14 days of the original purchase date.

If both conditions are true, we will refund the full order value to your original payment method. Email support@everwow.com with your order number, the email address used for purchase, and confirmation that the voucher has not yet been activated. We aim to confirm receipt within one business day and process eligible refunds within 5-10 business days. Refunds are made to the original payment method only.

15.2 No Refund After Activation

Once a voucher has been activated by the Recipient, the voucher cannot be refunded, even within the 14-day window, because Everwow’s gift-giving service has been delivered. The voucher belongs to the Recipient at that point. The voucher remains valid for redemption indefinitely.

15.3 When the Supplier Cancels or Fails to Deliver

If a Supplier cancels a booked experience, fails to provide it, or otherwise does not deliver as agreed, contact us at support@everwow.com promptly. We will work to facilitate either a comparable substitute experience or restoration of the redemption right so the Recipient can choose a different experience. Our ability to obtain a refund from a Supplier depends on the Supplier’s cooperation.

15.4 Sending Errors and Address Changes

If you sent a voucher to the wrong email address, contact us at support@everwow.com immediately. If the voucher has not yet been activated, we can cancel and re-issue it to the correct Recipient.

15.5 Lost or Compromised Vouchers

Lost or compromised vouchers are addressed in Section 11 (Lost, Stolen, or Compromised Vouchers). In summary: unactivated voucher codes may be replaced at our discretion subject to verification; activated vouchers generally cannot be replaced, but we can assist with account recovery when access is lost due to circumstances beyond the Recipient’s control.

15.6 Fraud, Disputes, and Suspended Vouchers

We may suspend or cancel any voucher we reasonably believe to have been purchased through fraud or in violation of these Terms (see Section 13). If you initiate a chargeback with your card issuer, the associated voucher may be suspended pending resolution. We strongly encourage you to contact support@everwow.com first.

If a voucher is canceled because we determine it was obtained through fraud, neither the Buyer nor the Recipient is entitled to compensation, replacement, or refund. Where a chargeback or payment reversal occurs, the voucher is voided as of the date of the reversal.

15.7 How We Process Refunds

Refunds are issued to the original payment method. We cannot refund to a different card, a different person, or in another form (such as cash, check, or store credit). If you used a Buy Now Pay Later provider, refunds are processed back to that provider, who will adjust your installment schedule.

15.8 Your State-Specific Rights

Some U.S. states provide consumers with additional protections beyond what is described in this Section. Where state law provides greater consumer rights than this Section, those state-law rights apply in addition to (or instead of, where required by law) the rules in this Section. Nothing in this Section is intended to limit any rights you have under applicable state law that cannot be waived by contract.