Shipping policy

 

This policy reproduces Section 16 of the Everwow Terms of Service. Numbered section references refer to the full Terms.

16. Shipping & Delivery

16.1 Digital Voucher Delivery

Digital vouchers are delivered by email to the Recipient’s address you specify at checkout. Delivery is instant, typically within minutes of purchase confirmation. The Recipient receives an email with the voucher code, a personal message from you (if you included one), and instructions to claim and redeem the voucher.

If you prefer to send the voucher on a specific future date, for a birthday, anniversary, or other occasion, you can schedule delivery at checkout. We will hold the voucher and deliver it on the date you select. You can change or cancel a scheduled delivery up until the scheduled send date by contacting support@everwow.com.

It is the Buyer’s responsibility to provide a correct and current Recipient email address. If the address is incorrect:

  • If the voucher has not yet been activated, contact support@everwow.com — we can correct the address and resend the voucher;

  • If the voucher has been activated, we may not be able to redirect it; contact us and we will work with you on options.

Sometimes voucher emails are routed to spam or promotions folders by email providers.

If a Recipient does not see the voucher email, they should check spam, junk, or promotions folders, add gifts@everwow.com to their address book, or search for “Everwow” or the Buyer’s name in their email. If the email cannot be located after these steps, contact support@everwow.com — we can resend it.

Buyers who want to deliver a voucher in person — for example, to print and place in a card — can choose the self-print delivery option at checkout. The voucher is delivered to the Buyer’s email instead of the Recipient’s, with a print-friendly format the Buyer can hand to the Recipient.

16.2 Physical Gift Box Delivery

Physical gift boxes are an optional add-on. Physical gift boxes typically ship within 1–2 business days of order placement, with standard delivery within the contiguous United States in 3–7 business days. Alaska, Hawaii, other U.S. territories and Rest of the World may take longer. Expedited shipping options are available at checkout where indicated. Shipping fees are non-refundable once the package has shipped.

16.3 Undeliverable, Lost, or Damaged Packages

If a physical gift box is returned as undeliverable, lost in transit, or arrives damaged, contact us at support@everwow.com with your order number and photos where applicable. We will arrange a replacement or refund consistent with Section 15.

16.4 Where We Ship

We ship physical gift boxes worldwide. Digital vouchers are delivered by email and can be sent to recipients anywhere in the world.Recipients can redeem their voucher for eligible experiences in the country or location where the selected experience is offered, subject to availability and any location-specific terms..

16.5 Peak Season

Physical gift box shipping windows may be longer than standard during major holidays. Digital vouchers continue to deliver instantly year-round. We publish recommended holiday ordering deadlines on our website.